Welcome to Nature Camping Store’s FAQ page! We’re here to help answer your questions about our products, delivery, returns, and more. As fellow outdoor enthusiasts, we understand the importance of reliable gear and seamless service for your camping adventures.

Product Questions

What types of tents do you offer?
We specialise in a wide range of tents to suit various camping needs, from solo adventurers to large groups. Our selection includes 1-2 berth tents, 3 berth tents, 4 berth tents, and larger options for 5, 6, and 8 people. We also offer adventure and small tents for backpackers and lightweight camping.
Do you sell camping accessories?
Yes! We offer a comprehensive range of camping equipment and accessories including air pumps, AL-KO spares, barbecues (including Cadac BBQs), camp kitchens and stands, camping furniture, breathable and PE groundsheets, and Campingaz products. We’re your one-stop shop for all your camping needs.
Do you cater to campervan and motorhome owners?
Absolutely! We have a dedicated section for campervan and motorhome accessories to enhance your mobile camping experience.

Delivery & Shipping

How long does order processing take?
We process all orders within 1-2 business days (excluding weekends and public holidays). During this time, we carefully check, pack, and prepare your items for shipment to ensure they arrive in perfect condition.
What shipping options do you offer?
We offer two convenient shipping methods:
– Standard Shipping: For a flat fee of £12.95, we ship via trusted carriers like DHL or FedEx, typically arriving within 10-15 business days after dispatch.
– Free Shipping: For orders over £50, we provide free shipping via EMS, with delivery in 15-25 business days after dispatch.
Do you ship worldwide?
We ship globally to most countries, though we exclude some Asian and remote regions due to logistical constraints. If you’re unsure about delivery to your location, please contact us at [email protected] before placing your order.
How can I track my order?
Once your package is dispatched, you’ll receive a confirmation email with your order details and a tracking number. You can use this to monitor your package’s journey from our warehouse in Wells, UK, to your location.

Returns & Refunds

What is your return policy?
We offer a hassle-free return policy within 15 days of receiving your item. If you’re not completely satisfied, please contact us at [email protected] to initiate a return, and we’ll guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. Please contact us before returning any items so we can ensure a smooth process.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information and ensure your transactions are safe with us.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders more easily, save your preferences, and enjoy a faster checkout experience on future purchases.

Contact Information

How can I contact customer service?
Our friendly customer service team is here to help! You can reach us at [email protected] for any questions about your order, our products, or your camping needs.
Where are you located?
Nature Camping Store is based at 83 Street Road, Wells, GB CH7C 3QT. We ship from our warehouse located in Wells, UK.

We hope this FAQ has answered your questions. If you need further assistance, don’t hesitate to contact us at [email protected]. Happy camping from all of us at Nature Camping Store!